Policies

RESCHEDULING POLICY:     Participants may cancel 72 hours prior to commencement and expect an 80% refund within 3 weeks.  After 72 hours, no refund will be given, but rescheduling may be a consideration.  (Rescheduling fee $55).  All rescheduled classes must be completed within 30 days of the original scheduled  class.  Once the course begins, or you have rescheduled, no refunds will be given.

RETRAINING POLICY:      Participants who elect to attend a retraining course in lieu of a full provider course may do so only if they have a current A.H.A. provider card for the course that is being taken.  The A.H.A. provider card must not have expired prior to the scheduled class date.  Provider cards are good until the last day of the month of expiration.  Proof of A.H.A. current provider status is necessary in order to qualify for renewal courses, and must be presented upon entrance to the class for admittance.  Participants not having proof a current A.H.A. provider card will not be allowed to take a renewal course.

  • ACLS/PALS: Participants who elect to attend only a retraining course do so with the following understanding.  As a retraining candidate you are attending to demonstrate your proficiency.  Because proficiency is expected,  you will only be given one (1) opportunity at passing the written post test and mega-code evaluation.
  • BLS: Participants who elect to attend only a retraining course do so with the following understanding.  As a retraining candidate you are attending to demonstrate your proficiency.  PLEASE NOTE that little class time  will be spent reviewing, therefore you must spend extra time studying prior to the class.  It is the responsibility of the student to assess their individual knowledge and ability to demonstrate proficiency.  Because proficiency is expected, you will only be given one (1) opportunity at passing the written post test and skill(s) evaluation.

If the retraining candidate is unsuccessful at passing either the written or skill(s) test, rescheduling to retake the test is possible.  The retraining candidate has the following options:

  1. ACLS/PALS:Remediate themselves and make arrangements to return to a later 2nd day class. A $45.00 rescheduling fee may apply.  BLS: Remediate themselves and make arrangements to return to a class.  A $25.00 rescheduling fee may apply.
  2. Attend an entire provider course, ACLS/PALS $50.00 fee, BLS $30.00 fee.

PROVIDER MANUAL POLICY:     All students must have a 2010 Guideline American Heart Association Provider Manual for the course they are attending (ACLS, BLS, PALS) and bring it with them to the class.